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Customer Care

How Can We Help You?

We accept many forms of payment:

Credit and Debit Cards

Apple Pay and Google Pay

Bank Transfer 

SHIPPING POLICY

Organethicpurecare.com.au ships to all states of Australia and very soon to New Zealand.

We currently ship in conjunction with Australia Post, Interparcel and Sendle.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

COVID 19 POSSIBLE DELAYS

Since the COVID-19 pandemic has continued to evolve, We are constantly striving to adjust our operations to help promote employee safety in our warehouse. To ensure that we are complying with the latest safety guidelines, at times we are working within a reduced warehouse capacity.

It is possible that the dispatch may run a little bit later. 

We appreciate your continued patronage and support and look forward to issuing your ongoing order. Should we be in a position to assist you in any way, please don’t hesitate to contact us at any time. We appreciate your patience and kindness at this time.

CARRIER SHIPPING DELAYS

Australia Post had posted an exclusive Express Post guarantee of next day delivery and is now taking a pause on the guarantee. Express Post is available as usual, but selected products that were previously guaranteed for next-day delivery may not be delivered that day.

Sendle would like customers to be aware that the COVID 19 variant is causing staffing shortages and placing added pressure on our delivery partners. Rest assures, our delivery drivers are working extended hours to meet the demand and our customer happiness champions are moving as fast as they can to assist you delivery to be on time.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be displayed at checkout. 

Flat rate shipping: We offer $15 flat rate shipping to Australia for purchases under $74.99.

Free Shipping: for orders over $75.00

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at admin@organethicpurecare.com .au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes.

Australia Post: can send to PO Boxes.

Sendle :Cannot send to PO Boxes

Refunds, returns, and exchanges

Organethicpurecare.com.au does offer a returns policy under certain circumstances. Please see here Refunds and Returns

We address all situations on a case-by-case basis but will try our best to work towards a satisfactory solution., as per our Returns Policy.

If you have any further questions, please don’t hesitate to contact us admin@organethicpurecare.com.au

REFUND POLICY

EASY HAIR PTY LTD

Easy Hair Pty Ltd is the Exclusive Australian Distributor for Organethic Pure Care.

This Refund Policy (“Policy”) applies to all purchases from the website: https://organethicpurecare.com.au, unless stated otherwise.


(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At EASY HAIR PTY LTD, customer satisfaction is our priority.

We offer refunds and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.


(2) AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law:

Goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled:

– to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

(b) We offer refunds and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods or replaced.


(3) CHANGE OF MIND

(a) In the event that you receive the products which you purchased, as stated, but you simply change your mind, we may, at our discretion, offer you a refund or exchange provided that:

(I) You notify us within 7 days of receipt.

(II) In the case of products, you return the said product in its original packaging.

(III) In the case of products, the said product has not been opened.

(IV) In the case of products, the said product has not been used.

(V) In the case of products, the said product has not been damaged.

(VI) In the case of products, you return the said product with its original receipt.

(VII) The following additional conditions are satisfied:

Customer must email us within the 7 day Change of Mind period


(4) PRODUCTS DAMAGED DURING DELIVERY

Please inspect your order carefully upon receipt.

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us as soon as possible.

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to replace the damaged product with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 3 days.

 

(5) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a replacement or refund for a product you purchased if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product before you purchased it.

(c) You disposed of the product before contacting us.

(d) Any other exceptions that apply under the Australian Consumer Law.


(6) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(7) RESPONSE TIME

We aim to process any requests for replacements or refunds within 30 days of having received them.


(8) HOW TO RETURN PRODUCTS

A product may be deemed returnable or refundable if:

  • The item is defective
  • The item is damaged
  • You receive the wrong item
  • You receive an item you have not ordered.

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for a refund, or replacement.

(d) You may be required to present a government issued identification document in order to be eligible for a refund or replacement.

(e) You must contact us before returning goods. Please include a photo or video and a detailed description of the issue. Please do not open or dispose of the product until we have been in contact with you.

(f) You may return products to the following address:

PO Box 5254 Kenmore East Q. 4069

(9) EXCEPTIONS / NON-RETURNABLE ITEMS

(a) In certain circumstances products cannot be returned, like products that have been opened or used. Please get in touch if you have questions or concerns about your specific case.

(b) Unfortunately, we cannot accept returns or refunds on sale items, free items or gift cards.


(10) CONTACT US

If you wish to speak to us about this Policy or about any refund or replacements, you may contact us at:

admin@organethicpurecare.com.au